1. About the Website
1.1. Welcome to www.onlinevet.com.au (the ‘Website’). The Website provides veterinary services (the ‘Services’).
1.2. The Website is owned and operated by CLAIRE AMELIA MACRAE (ABN 922 962 356 90). Access to and use of the Website, or any of its associated products or services, is provided by CLAIRE AMELIA MACRAE. Please read these terms and conditions (the ‘Terms’) carefully. By using, browsing and/or reading the Website, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Website, or any of the Services, immediately.
1.3. CLAIRE AMELIA MACRAE reserves the right to review and change any of the Terms by updating this page at their sole discretion. Any changes to the Terms take immediate effect from the date of their publication. Before you continue, we recommend you keep a copy of the Terms for your records.
2. Acceptance of the Terms
You accept the Terms by remaining on the Website. You may also accept the Terms by clicking to accept or agree to the Terms where this option is made available to you by CLAIRE AMELIA MACRAE in the user interface.
3. Veterinary Advice and Supply
3.1. Information presented on the Website is of a general nature and is not intended to be a substitute for professional veterinary healthcare advice received by a veterinarian attending your animal in person.
3.2. You Accept and acknowledge that as the Owner and Director of the Website, DR CLAIRE AMELIA MACRAE is the Principal Veterinarian for the Website. DR CLAIRE AMELIA MACRAE is a registered Veterinary Surgeon in South Australia, Australia (Registration Number 2540), and a registered Veterinarian in Fiji.
3.3. Documents and graphics published on our Website may include inaccuracies or typographical errors.
3.4. You accept that recommendations as to diagnosis, treatment and best standards of practice are constantly evolving in the veterinary industry, and that opinions between professionals may differ from one another.
3.5. You agree that any advice, including advice provided by qualified veterinarians, is limited in the absence of in-person examination of the animal and formal one-to-one consultation with a person familiar with the animal. You accept that CLAIRE AMELIA MACRAE cannot be held liable for any damage or loss arising from your reliance on advice derived by use of our Website in such circumstances.
3.6. You acknowledge and accept that as a matter of Australian state and territory law, it is unlawful in Australia for any veterinarian via onlinevet.com.au, or CLAIRE AMELIA MACRAE via onlinevet.com.au, to prescribe, dispense, fulfil, or supply medications or scripts for patients not physically examined by them in person.
3.6.1. IN LIGHT OF THE CURRENT CORONAVIRUS PANDEMIC, AS FROM 20TH MARCH 2020, VETERINARIANS FROM ONLINEVET.COM.AU MAY ELECT TO PRESCRIBE SOME MEDICATIONS FOR YOUR PET, IF THE CONSULTING VETERINARIAN FEELS THAT THEY ARE INDICATED, OR THAT THE WELFARE OF YOUR PET IS IN JEOPARDY SHOULD THE MEDICATIONS BE WITHHELD. YOU ACCEPT THAT THERE IS NO GUARANTEE OR ASSURANCE THAT ONLINEVET.COM.AU OR ANY OF ITS ASSOCIATES WILL PRESCRIBE REQUESTED MEDICATION. PRESCRIPTION OF MEDICATION IS AT THE SOLE DISCRETION OF THE CONSULTING VETERINARIAN.
3.6.2. SHOULD A MEDICATION BE PRESCRIBED FOR YOUR PET, A SCRIPT FOR SAID MEDICATION WILL BE EMAILED AND/OR POSTED TO YOU, THE CLIENT. IT IS THEN YOUR RESPONSIBILITY AS THE CLIENT TO PROVIDE SAID SCRIPT IN DIGITAL AND/OR HARD COPY TO THE PHARMACY OF YOUR CHOICE.
3.6.3. YOU, THE CLIENT, UNDERSTAND AND ACCEPT THAT IN THE ABSENCE OF A PHYSICAL EXAMINATION, ALL PRESCRIPTIONS ARE SUPPLIED IN GOOD FAITH, AND THAT ONLINEVET.COM.AU AND ITS VETERINARIANS HAVE THE WELFARE OF YOUR PETS AT THE FOREFRONT OF THEIR MINDS WHEN PRESCRIBING MEDICATIONS.
3.6.4. NEITHER ONLINEVET.COM.AU, NOR ANY OF ITS VETERINARIANS, INCLUDING DR CLAIRE AMELIA MACRAE, ACCEPT ANY RESPONSIBILITY OR LIABILITY FOR ANY COMPLICATIONS THAT MAY ARISE DUE TO THE PRESCRIPTION OF MEDICATION, OR DUE TO A CLIENT’S INCOMPLETE OR INACCURATE MEDICAL HISTORY THAT THEY HAVE PROVIDED FOR THEIR PET.
3.7. You acknowledge and accept that as a matter of Fijian law, it is lawful in Fiji for only DR CLAIRE AMELIA MACRAE via onlinevet.com.au, to prescribe, dispense, fulfil, or supply medications or scripts for patients, including for those patients that are not physically examined by DR CLAIRE AMELIA MACRAE in person.
3.8. In most circumstances, residents of Fiji may reasonably expect that any medications recommended by DR CLAIRE AMELIA MACRAE, will be prescribed by DR CLAIRE AMELIA MACRAE in order to be dispensed by ANIMALS FIJI (Nadi, Savusavu, Lautoka, Labasa). Prescriptions will be supplied directly to ANIMALS FIJI, and not to you. ANIMALS FIJI Veterinarians may wish to alter the type or form of prescribed medications at their own discretion. ANIMALS FIJI Veterinarians may substitute prescribed medications for an equivalent medication, according to their professional preference and stock availability.
3.9. Neither DR CLAIRE AMELIA MACRAE, nor any representative of onlinevet.com.au, accept personal or professional liability for any medication dispensed or supplied by ANIMALS FIJI, nor for any fees or costs associated with any medication dispensed or supplied by ANIMALS FIJI.
4. Registration to use the Services
4.1. In order to access the Services, you may be required to register for an account through the Website (the ‘Account’).
4.2. As part of the registration process, or as part of your continued use of the Services, you may be required to provide personal information about yourself (such as identification or contact details), including:
(a) email address;
(c) postal address;
(d) telephone numbers; and
(e) option on receiving updates, promotional material, and other information.
4.3. You warrant that any information you give to CLAIRE AMELIA MACRAE in the course of completing the registration process will always be accurate, correct and up to date.
4.4 You acknowledge and understand, that as a resident of Fiji, if medications are prescribed for your animal in order to be dispensed by ANIMALS FIJI, that the Website will provide personal information such as your name, address, contact telephone number, and details of your animal, to ANIMALS FIJI in order for ANIMALS FIJI to supply medications on behalf of the Website.
4.4. Once you have completed the registration process, you will be a registered member of the Website (‘Member’) and agree to be bound by the Terms.
4.5. You may not use the Services and may not accept the Terms if:
(a) you are not of legal age to form a binding contract with CLAIRE AMELIA MACRAE; or
(b) you suffer from mental impairment which renders you unable to understand the Terms at the time of using the Website; or
(c) you are a person barred from receiving the Services under the laws of Australia or other countries including the country in which you are resident or from which you use the Services.
5. Your obligations as a Member
5.1. As a Member, you agree to comply with the following:
(a) you will use the Services only for purposes that are permitted by:
(i) the Terms; and
(ii) any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions;
(b) you have the sole responsibility for protecting the confidentiality of your password and/or email address. Use of your password by any other person may result in the immediate cancellation of the Services;
(c) any use of your registration information by any other person, or third parties, is strictly prohibited. You agree to immediately notify CLAIRE AMELIA MACRAE of any unauthorised use of your password or email address or any breach of security of which you have become aware;
(d) access and use of the Website is limited, non-transferable and allows for the sole use of the Website by you for the purposes of CLAIRE AMELIA MACRAE providing the Services;
(e) you will not use the Services or the Website in connection with any commercial endeavours except those that are specifically endorsed or approved by the management of CLAIRE AMELIA MACRAE;
(f) you will not use the Services or Website for any illegal and/or unauthorised use which includes collecting email addresses of Members by electronic or other means for the purpose of sending unsolicited email or unauthorised framing of or linking to the Website;
(g) you agree that commercial advertisements, affiliate links, and other forms of solicitation may be removed from the Website without notice and may result in termination of the Services. Appropriate legal action will be taken by CLAIRE AMELIA MACRAE for any illegal or unauthorised use of the Website; and
(h) you acknowledge and agree that any automated use of the Website or its Services is prohibited.
6.1. Where the option is given to you, you may make payment for the Services (the ‘Services Fee’) by way of:
(a) Credit Card Payment (‘Credit Card’).
6.2. All payments made in the course of your use of the Services are made using Square (‘Square’) or Paypal ('Paypal'). In using the Website, the Services or when making any payment in relation to your use of the Services, you warrant that you have read, understood and agree to be bound by the Square and/or Paypal terms and conditions which are available on their respective websites.
6.3. You acknowledge and agree that where a request for the payment of the Services Fee is returned or denied, for whatever reason, by your financial institution or is unpaid by you for any other reason, then you are liable for any costs, including banking fees and charges, associated with the Services Fee.
6.4. You agree and acknowledge that CLAIRE AMELIA MACRAE can vary the Services Fee at any time.
6.5. All fees for services are in Australian Dollars (AUD). You agree and acknowledge that CLAIRE AMELIA MACRAE holds no responsibility for any discrepancies in international currency conversion rates calculated by the Member.
7. Refund Policy
CLAIRE AMELIA MACRAE will only provide you with a refund of the Services Fee in the event they are unable to continue to provide the Services or if the manager of CLAIRE AMELIA MACRAE makes a decision, at its absolute discretion, that it is reasonable to do so under the circumstances (the ‘Refund’).
8. Copyright and Intellectual Property
8.1. The Website, the Services and all of the related products of CLAIRE AMELIA MACRAE are subject to copyright. The material on the Website is protected by copyright under the laws of Australia and through international treaties. Unless otherwise indicated, all rights (including copyright) in the Services and compilation of the Website (including but not limited to text, graphics, logos, button icons, video images, audio clips, Website, code, scripts, design elements and interactive features) or the Services are owned or controlled for these purposes, and are reserved by CLAIRE AMELIA MACRAE or its contributors.
8.2. All trademarks, service marks and trade names are owned, registered and/or licensed by CLAIRE AMELIA MACRAE, who grants to you a worldwide, non-exclusive, royalty-free, revocable license whilst you are a Member to:
(a) use the Website pursuant to the Terms;
(b) copy and store the Website and the material contained in the Website in your device’s cache memory; and
(c) print pages from the Website for your own personal and non-commercial use. CLAIRE AMELIA MACRAE does not grant you any other rights whatsoever in relation to the Website or the Services. All other rights are expressly reserved by CLAIRE AMELIA MACRAE.
8.3. CLAIRE AMELIA MACRAE retains all rights, title and interest in and to the Website and all related Services. Nothing you do on or in relation to the Website will transfer any:
(a) business name, trading name, domain name, trade mark, industrial design, patent, registered design or copyright, or
(b) a right to use or exploit a business name, trading name, domain name, trade mark or industrial design, or
(c) a thing, system or process that is the subject of a patent, registered design or copyright (or an adaptation or modification of such a thing, system or process), to you.
8.4. You may not, without the prior written permission of CLAIRE AMELIA MACRAE and the permission of any other relevant rights owners: broadcast, republish, up-load to a third party, transmit, post, distribute, show or play in public, adapt or change in any way the Services or third party Services for any purpose, unless otherwise provided by these Terms. This prohibition does not extend to materials on the Website which are freely available for re-use or are in the public domain.
10. General Disclaimer
10.1. Nothing in the Terms limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law (or any liability under them) which by law may not be limited or excluded.
10.2. Subject to this clause, and to the extent permitted by law:
(a) all terms, guarantees, warranties, representations or conditions which are not expressly stated in the Terms are excluded; and
(b) CLAIRE AMELIA MACRAE will not be liable for any special, indirect or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting from our failure to meet an applicable Consumer Guarantee), loss of profit or opportunity, or damage to goodwill arising out of or in connection with the Services or these Terms (including as a result of not being able to use the Services or the late supply of the Services), whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise.
10.3. Use of the Website and the Services is at your own risk. Everything on the Website and the Services is provided to you “as is” and “as available” without warranty or condition of any kind. None of the affiliates, directors, officers, employees, agents, contributors and licensors of CLAIRE AMELIA MACRAE make any express or implied representation or warranty about the Services or any products or Services (including the products or Services of CLAIRE AMELIA MACRAE) referred to on the Website. This includes (but is not restricted to) loss or damage you might suffer as a result of any of the following:
(a) failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or other harmful component, loss of data, communication line failure, unlawful third party conduct, or theft, destruction, alteration or unauthorised access to records;
(b) the accuracy, suitability or currency of any information on the Website, the Services, or any of its Services related products (including third party material and advertisements on the Website);
(c) costs incurred as a result of you using the Website, the Services or any of the products of CLAIRE AMELIA MACRAE; and
(d) the Services or operation in respect to links which are provided for your convenience.
10.4. In relation to the use of the words “on demand”, CLAIRE AMELIA MACRAE makes no guarantee or representation that Services are provided immediately upon request or within any determined time frame. Time frames for access to our Services are subject to availability and may be displayed on the Website from time to time.
11. Limitation of liability
11.1. CLAIRE AMELIA MACRAE’s total liability arising out of or in connection with the Services or these Terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the resupply of the Services to you.
11.2. You expressly understand and agree that CLAIRE AMELIA MACRAE, its affiliates, employees, agents, contributors and licensors shall not be liable to you for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you, however caused and under any theory of liability. This shall include, but is not limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation and any other intangible loss.
11.3. You agree that CLAIRE AMELIA MACRAE will not be liable for any information and services provided via the Website or as a result of an enquiry submitted via the Website.
12. Termination of Contract
12.1. The Terms will continue to apply until terminated by either you or by CLAIRE AMELIA MACRAE as set out below.
12.2. If you wish to terminate the Terms, you may do so by:
(a) providing CLAIRE AMELIA MACRAE with 5 days’ notice of your intention to terminate; and
(b) closing your accounts for all of the services which you use, where CLAIRE AMELIA MACRAE has made this option available to you. Your notice should be sent, in writing, to CLAIRE AMELIA MACRAE via the ‘Contact Us’ link on our homepage.
12.3. CLAIRE AMELIA MACRAE may at any time, terminate the Terms with you if:
(a) you have breached any provision of the Terms or intend to breach any provision;
(b) CLAIRE AMELIA MACRAE is required to do so by law;
(c) the provision of the Services to you by CLAIRE AMELIA MACRAE is, in the opinion of CLAIRE AMELIA MACRAE, no longer commercially viable.
12.4. Subject to local applicable laws, CLAIRE AMELIA MACRAE reserves the right to discontinue or cancel your membership at any time and may suspend or deny, in their sole discretion, your access to all or any portion of the Website or the Services without notice if you breach any provision of the Terms or any applicable law or if your conduct impacts CLAIRE AMELIA MACRAE’s name or reputation or violates the rights of those of another party.
13.1. You agree to indemnify CLAIRE AMELIA MACRAE, its affiliates, employees, agents, contributors, third party content providers and licensors from and against:
(a) all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage (including legal fees on a full indemnity basis) incurred, suffered or arising out of or in connection with Your Content;
(b) any direct or indirect consequences of you accessing, using or transacting on the Website or attempts to do so; and/or
(c) any breach of the Terms.
14. Dispute Resolution
14.1. Compulsory: If a dispute arises out of or relates to the Terms, either party may not commence any Tribunal or Court proceedings in relation to the dispute, unless the following clauses have been complied with (except where urgent interlocutory relief is sought).
14.2. Notice: A party to the Terms claiming a dispute (‘Dispute’) has arisen under the Terms, must give written notice to the other party detailing the nature of the Dispute, the desired outcome and the action required to settle the Dispute.
14.3. Resolution: On receipt of that notice (‘Notice’) by that other party, the parties to the Terms (‘Parties’) must:
(a) Within 14 days of the Notice endeavour in good faith to resolve the Dispute expeditiously by negotiation or such other means upon which they may mutually agree;
(b) If for any reason whatsoever, 14 days after the date of the Notice, the Dispute has not been resolved, the Parties must either agree upon selection of a mediator or request that an appropriate mediator be appointed by the President of Mediation Australia or his or her nominee;
(c) The Parties are equally liable for the fees and reasonable expenses of a mediator and the cost of the venue of the mediation and without limiting the foregoing undertake to pay any amounts requested by the mediator as a pre-condition to the mediation commencing. The Parties must each pay their own costs associated with the mediation;
(d) The mediation will be held in South Australia, Australia.
14.4. Confidential: All communications concerning negotiations made by the Parties arising out of and in connection with this dispute resolution clause are confidential and to the extent possible, must be treated as “without prejudice” negotiations for the purpose of applicable laws of evidence.
14.5. Termination of Mediation: If 3 months have elapsed after the start of a mediation of the Dispute and the Dispute has not been resolved, either Party may ask the mediator to terminate the mediation and the mediator must do so.
15. Venue and Jurisdiction
The Services offered by CLAIRE AMELIA MACRAE are intended to be viewed by residents of Australia and/or Fiji. In the event of any dispute arising out of or in relation to the Website, you agree that the exclusive venue for resolving any dispute shall be in the courts of South Australia, Australia.
16. Governing Law
The Terms are governed by the laws of South Australia, Australia. Any dispute, controversy, proceeding or claim of whatever nature arising out of or in any way relating to the Terms and the rights created hereby shall be governed, interpreted and construed by, under and pursuant to the laws of South Australia, Australia, without reference to conflict of law principles, notwithstanding mandatory rules. The validity of this governing law clause is not contested. The Terms shall be binding to the benefit of the parties hereto and their successors and assigns.
17. Independent Legal Advice
17.1. It is recommended that you seek your own legal advice regarding these Terms.
17.2. You acknowledge that you are aware of your rights to obtain independent legal advice, and regardless of whether you have exercised this right, you confirm and declare that you understand these Terms, agree that the provisions of the Terms are fair and reasonable, and that the Terms are not against public policy on the grounds of inequality or bargaining power or general grounds of restraint of trade.
If any part of these Terms is found to be void or unenforceable by a Court of competent jurisdiction, that part shall be severed and the rest of the Terms shall remain in force.
Ts & Cs last updated March 20th, 2020